Customer Service: Shipping and Returns
- Shipping & Delivery
- Most orders are shipped with UPS. Please refer to your order details or consult us for exact shipping costs.
- Returns & Replacements
IMPORTANT: Please open and inspect all items upon delivery as some carrier services offer a short time frame in which to make claims (on average 10 days).
If for any reason you are not fully satisfied with the goods received, please contact us immediately and let us know what the problem is.
Please return the items unused and in the condition received within 7 days for a refund or exchange. Please note that we will not be able to refund any delivery charges.
Before returning any item, you must contact our office to get a return authorization number and mailing instructions. Product (and all associated accessories) must be returned in their original packing and in RESALABLE condition.
No refunds or exchanges may be made after 14 days of the delivery date. Claims regarding shortages or shipment errors must be made within 10 days of receipt. Credits will be issued upon receipt of returned goods in resalable condition.
Please note: Special order or any customized products cannot be returned, therefore please be certain of your choices. Our staff is here to help you with your purchases and ensure that you feel truly comfortable with your purchase.